Application example
Redesigning a process fragmented across teams and systems
When every team understands its part, but no one sees the entire process.
- Context
- An operational process crosses several departments and relies on systems, spreadsheets, email, and parallel controls. Each team understands its own activities, but there is no clear end-to-end view.
- Challenge
- Information is entered multiple times, requests wait without visibility, and some exceptions depend on the informal knowledge of specific individuals. The organization wants to automate parts of the process but risks simply digitizing existing inefficiencies.
- How Projectha can help
- Projectha can map the actual workflow, identifying activities, decisions, handoffs, exceptions, controls, dependencies, and waiting points. The process can then be redesigned before technology is selected, removing redundancies, clarifying ownership, and identifying where automation and integration genuinely create value.
- Expected outcome
- A simpler and more understandable process that is ready for digitalization, with a clear distinction between process problems and system problems.
Process Engineering · BPM · Process Mapping · Redesign · Automation · Digital Transformation